Customer Success Manager

About This Role

Join our Customer Success team to help customers get the most value from SkillRouter. You'll be the primary point of contact for a portfolio of accounts, driving adoption and retention.

What You'll Do

• Own relationships with a portfolio of customers
• Drive product adoption and usage growth
• Conduct regular business reviews and health checks
• Identify expansion opportunities and work with sales
• Resolve customer issues and escalations
• Gather feedback and advocate for customer needs

What We're Looking For

• 3+ years of customer success or account management experience
• Experience with technical SaaS products
• Strong communication and relationship-building skills
• Data-driven approach to customer health
• Ability to understand technical concepts
• Problem-solving mindset

Nice to Have

• Experience with developer tools or APIs
• Technical background
• Experience at high-growth startups
• Familiarity with AI/ML products